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I have to vent my frustration, which is ENORMOUS. 
At 1:20 pm today, I called 243-9100 about my extended benefits claim, which I put in on Feb. 2, and has not yet been processed. I was promised a mere 90-minute wait. My call was actually answered at 3:15 pm (I'll do the math for you - 115 minutes
).
At 1:20 pm today, I called 243-9100 about my extended benefits claim, which I put in on Feb. 2, and has not yet been processed. I was promised a mere 90-minute wait. My call was actually answered at 3:15 pm (I'll do the math for you - 115 minutes
The representative took my SSN, looked up my claim, and informed me that my existing claim (with the expired BYE) still had credits, so had been reinstated (when was somebody going to tell me???). Paperwork had been mailed today, Feb. 15. She expressed doubt that I would actually get it any time soon (why???), and offered to fax it to me, but I was so rattled I couldn't find my e-Fax number. At any rate, she told me that I could call Teleserve today between 3:00 pm and 6:30 pm to request payment for the week ending 2/13/2010.
Fine.
After the call ended, since it was after 3:00 pm, I called 243-9600 as always, and entered all the required data, including my BYE, which the representative had assured me was reinstated. At the end of all this, a recorded voice informed me that I cannot file using Teleserve, and would have to speak to a representative. But wait - it gets worse! The call transferred automatically, presumably to another representative - and another recorded voice said it was just too damn busy to take my call.
Fine.
After the call ended, since it was after 3:00 pm, I called 243-9600 as always, and entered all the required data, including my BYE, which the representative had assured me was reinstated. At the end of all this, a recorded voice informed me that I cannot file using Teleserve, and would have to speak to a representative. But wait - it gets worse! The call transferred automatically, presumably to another representative - and another recorded voice said it was just too damn busy to take my call.
At the end of my rope, I screamed bloody murder, scaring the wits out of my dog, the trash collectors, and the guys working on the house across the street.
Then I logged into Teleserve online. Way too long story short, the "Online Weekly Payment Certification" page blew me off with this message:
"Your claim cannot be processed using Teleserve. You must speak with a Claims Office Representative.
Please contact the Call Center at 401-243-9100. Select option 2 for the Call Center, and then option 2 again to transfer to a Claims Representative."
Hoping against all hope, I called. Do I really have to tell you that I was once again told there'd be a 90-minute wait? Would you be surprised that I declined, and opted to write this email? Of course, I don't expect a response from this either, at least not any time soon. I'll probably have had a stroke and died by then, if I haven't starved while waiting on hold for a Claims Office Representative.
Then I logged into Teleserve online. Way too long story short, the "Online Weekly Payment Certification" page blew me off with this message:
"Your claim cannot be processed using Teleserve. You must speak with a Claims Office Representative.
Please contact the Call Center at 401-243-9100. Select option 2 for the Call Center, and then option 2 again to transfer to a Claims Representative."
Hoping against all hope, I called. Do I really have to tell you that I was once again told there'd be a 90-minute wait? Would you be surprised that I declined, and opted to write this email? Of course, I don't expect a response from this either, at least not any time soon. I'll probably have had a stroke and died by then, if I haven't starved while waiting on hold for a Claims Office Representative.
Best regards,
Karen
Karen M. Nash, CSSBB
Certified Lean Sensei
Karen
Karen M. Nash, CSSBB
Certified Lean Sensei
After 37 redials, I am now on hold again (75 minutes predicted this time). Imagine my surprise when the following turned up in my inbox at 10:45 am, as I listened to the endless, garbled, senseless hold messages:
ReplyDelete"UIHelp to me:
We will take care of the payments today. Use tele serve this coming Sunday."
Oh goody. Just what does "take care of the payments" mean? The horror continues.
Last year I went through EXACTLY the same frustration. It wasn't until I sent an email to the governors office ...that I got 3 phone calls from different employees at the unemployment office with messages giving me their personal phone numbers!!! One year later...still unable to find work in my field, this morning I did the same telling the Governor how the system is actually set up to encourage people to just sit back and collect, instead of taking a degrading low paying, physically challenging job, like I did, as a "housekeeper". I am a Graphic Designer, unable to find work in my field. This meaningless job I took slows down to a crawl in the off season so I am able (yeah right!) to collect a measly $190 in benefits. Then to top it off...last summer, in the height of the "peek season" the hotel hires 4 Russian girls to help out. These girls come over to our country they do not have to pay any taxes on their checks...so they make more money than the rest of us! AND...one more SUPER FRUSTRATING Rhode Island "thing" that I am witnessing at this hotel...we get paid a little over $8 an hour. Hotel guests leave tips for us in their rooms upon check out. If a guest leaves a tip on a credit card/debit card for us the law in RI enables the hotel to not have to give us the tip! Guess what...we never see credit card tips at this hotel...why? because they can! I researched this and this is Rhode Island law. What is amazing to me is that none of the girls have ever questioned it...Anyways...sorry...just needed to vent!!!!
ReplyDeleteGood luck on your endeavors!